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Pay Your Utility Bill Online
Trash Pickup Services
The City of Madisonville prides itself on providing excellent customer service to the community we serve. Utility Billing staff is responsible for billing and payment collection for city service accounts as well as answering billing questions. Monthly billing for city services includes streetlight, water, sewer, and trash collection.

Payment Methods
  • Pay Water Bill Online  
  • In-Person at City Hall, 210 W. Cottonwood St, Madisonville, TX 77864
    After hour payments may be placed in the night deposit box can be found at the City Hall window.
  • Pay by Phone: Payments using credit cards or debit cards are accepted by telephone by calling 936-342-7223.
  • Pay by Automatic Bank Draft: For your convenience the City of Madisonville offers customers to pay through automatic bank drafts in which your utility bill will automatically be deducted from your checking or savings account. 

Credit Cards and Electronic Check Fees
  • Credit Cards will be charged a convenience fee based on the following service fee pricing model:
    • $0.01 - $50.00 = $1.95 
    • $50.01 - $100.00 = $2.95
    • $100.01 - $200.00 = 2.75% 
    • $200.01 - $5,000.00 = 2.50%
  • E-Check Service Fee Pricing Model:
    • $0.01 - $5,000.00 = $1.50

Assistance
If you are unable to pay the balance of your account, please call City Hall to make payment arrangements at 936-348-2748.

Disconnection of Meter for Nonpayment
When water service has been disconnected for nonpayment, the required amount of the bill and penalties plus a reconnect fee must be paid to reinstate your service. Reconnection fees are:

$50 for reconnection between the hours of 8 am to 4:00 pm.

If the full payment has not been received in the office before 3 pm, water service will not be restored until the following business day. 



Billing Cycle
  • Your meter read will be transmitted from Beacon around the 13th of each month.
  • Bills are mailed on the 15th day of that month.
  • The bill is due by the 10th day of the following month.
  • If the bill is not paid by the due date, a late charge of 10% will automatically be added to your account.
  • Late notices are mailed on the 11th and accounts must have delinquent balances paid in full by the 20th or service will be disconnected.
  • To reinstate service, a re-connection fee of $50 plus past due bill AND current bill must be paid to restore service.
  • The returned check charge is $30.00 and will result in the loss of ability to pay by check.
  • Cancellation of water service must be made in writing.
YOU WILL BE CHARGED A $500 TAMPER FEE IF YOU TAMPER WITH OR TURN OFF YOUR WATER METER
ENDPOINT TAMPER OR DISCONNECTION WILL RESULT IN A $150 REPLACEMENT CHARGE


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